The 012 service provides assistance and general information about Government of Catalonia services and actions as well as support in carrying out online procedures.
Service hours and cost of the call
012 service hotline hours
- General and specialised information: from Monday to Friday, excluding holidays, from 8 am to 10 pm.
- Railway transport: 365 days a year, from 7 am to 11 pm.
- Traffic: 365 days a year, 24 hours.
Cost of the call
- Flat rate. Approximate cost between € 0.43 to € 0.83, depending on the telephone operator you have (VAT included).
- Tariff C, according to Spanish Official Gazette_ (BOE) no. 296, of 10 December 2012 (Decision of 21 November 2012).
Other 012 numbers
- National calls from outside Catalonia:932 142 124.
- Calls from outside Spain:00 34 932 142 124.