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By phone

The Autonomous Government of Catalonia provides a telephone number for citizens to ask for information and process procedures and some specialized numbers for more specific needs.

012 Citizen Information


012 is the información telephone for:

Services and actions of the Catalan Government
  • Grants and aids.
  • Entrance examinations.
  • Procedures and actions.
  • Organisation of the Generalitat (addresses, telephone numbers, functions).
  • Regulations.
  • Official Gazette of the Generalitat (DOGC).
  • Complaints and suggestions.
  • Campaigns.
  • Specific services of the Generalitat: consumer affairs, Business Office (OGE), housing, employment Relations, health and safety at work, agriculture, livestock and fisheries.
  • Youth Card.
  • Catalonia Television TV3 and Canal 33: programming and viewer services.

Citizen interest issues
  • Tourism in Catalonia, guides and hostel network.
  • Cultural diary.
  • Roads.
  • Public transports and mobility.
  • Weather forecast
  • News.
  • Europe.
  • Other administrations.
012 is also for business by telephone

  • Preinscription for exams for the hire of carriers.
  • Inscripción for employment camps of the Secretariat General for Youth.
  • Information and payment of traffic sanctions.
  • Information about housing expedients (adquisition, restoration, certificates).
  • Appointment with the Business Office.

Available 24 hours a day every day of the year

Telephone number
Within Catalonia: 012
Outside Catalonia: 902 400 012
From abroad: 00 34 902 400 012

Cost of the call
Connection charge: 0,33€
Per-minute billing: 0,087€. Tax included.
012 telephone number for citizens

Special telephones


Emergencies

Single emergency number
112
Available 24 hours a day every day of the year. Free call.
Health emergencies, firefighting and rescue, police and civil protection.

Mossos d'Esquadra (Catalan Police)
088
Free call. You can also call from a telephone box without coins.

Fire brigade
085
Barcelona Fire brigade
080

Medical emergency
061
Available 24 h. Free call.
Medical emergency.

FAX Emergencies for the deaf (PDF)
900 500 112
SMS Emergencies for the deaf (PDF)
679 436 200

 
Education

Information on Social Guarantee Programs
900 15 11 76

Justice

Public call for Justice Administration
93 316 41 23; 93 316 41 24

Victim attention number
900 12 18 84

 
Catalan Language. Comunication

Audience Day (Catalunya Ràdio)
93 202 35 35

 
Services and transactions

Citizen attention number
902 01 23 45
Available 24 a day every day of the year.

 
Society, citizenry and families

Child care
900 300 777
Social risk situations or abuse

Helpline for women suffering from violence
900 900 120
Enquiries relating to situations of violence against women

Postadoptive attention program number
93 483 18 24

 
Tourism

Hostel booking
93 483 83 63